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_{As a sales entrepreneur, your computer should be viewed as a portable database, allowing you to work in the field and access or update customer files utilizing a good contact management program. This allows you to retrieve important information prior to your appointment, including current account data, inventory levels at the warehouse, available shipping dates, price levels, and data specific to your customer. You can also store and retrieve such pieces of information as the name of your customer's spouse and children, dates of their birthdays and anniversaries, hobbies, outside interests, and favorite summer activities. You decide what data are relevant. There are several good contact management programs available. I prefer Maximizer and ACT, because both programs offer a host of features to manage your account base, saving valuable selling time.}

_{The computer can be a great asset when utilized outside the customer's office, but it can become a liability in the customer's office. Sometimes a laptop just isn't convenient and may even be cumbersome, intrusive, and time-consuming. Laptops should be used in a customer's office only with permission, whereas you don't need permission to work with a planner. The big plus of a planner is that it's quick, convenient, portable, and useable anytime, anywhere.}